Sincerely, Ahmed BADR Director of Quality and Guest Experience H6036-QM@ACCOR.COM. I will share your review with our team. Abraj Al Bait Complex King Abdel Aziz Endowment, Mecca 21955 Saudi Arabia. ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. Pullman Zamzam Makkah Hotel offers a library and a garden, as well as views of the city. It is always a pleasure to receive positive feedback. Once again thank you and hoping to welcome you back at ZamZam Pullman and having the chance to better meet your expectations in the future, we promise to do our best and take the necessary arrangements to make your next stay a memorable one Insha'Allah. Once again please accept my apology and hoping to welcoming you back at ZamZam Pullman Makkah and having the chance to compensate you and better meeting your expectations in the future, Meanwhile Please don’t hesitate to contact me while reserving for your next stay in order to take the necessary arrangements and make your stay a memorable one Insha’Allah. Are any cleaning services offered at Pullman ZamZam Makkah? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Mr. Ahmed Badr is awesome, we greatly appreciate him and every one overther. Response from Ahmed BADR, Guest Services / Front Office at Pullman ZamZam Makkah, Review collected in partnership with Accorhotels.com. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. I was seriously afraid of my residence in hotels during these critical days. Book Pullman ZamZam Makkah, Mecca on Tripadvisor: See 1,759 traveler reviews, 838 candid photos, and great deals for Pullman ZamZam Makkah, ranked … There is a library at this hotel, as well as a public computer station for guest use, an onsite snack bar, and complimentary WiFi throughout the property. Sincerely, Ahmed BADR Director of Quality and Guest Experience H6036-QM@ACCOR.COM, Tried to book directly on the phone; reservation officer was not available. Nearby attractions include Kaaba (0.3 miles), Black Stone (0.3 miles), and Masjid Taneem (0.3 miles). There are more places to choose from in the Mecca area. Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. I will share your review with our team. I was promised to be called back; but never fulfilled. Other bakeries are tasteless  To be fair; American coffee was very good; freshly brewed, nice smell and taste. Furniture were old and carpets needs a lot of attention. Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay. As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We very much appreciate your positive review and comments regarding your stay at the Zamzam Pullman Makkah and we are very pleased that you had enjoyed your stay it is always a pleasure to receive positive feedback. This is not strange cause he always does. Overall experience was excellent . There was a very big mosquito, full of blood, which I wondered how it could get through sealed glass windows; anyhow, I managed to kill after finishing with Ihram. Pullman Zamzam Madina recently opened its doors to offer unparalleled peace and a warm Arabic welcome for pilgrims to this holy sanctuary. Other options for breakfast are limited as most food court shops are closed. Dear Mr Abdulaziz, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciate your positive review and comments regarding your stay at the Zamzam Pullman Makkah. Hotel Pullman ZamZam Makkah - Best Price (Room Rates) Guarantee Book online deal and discounts with lowest price on Hotel Booking. more. Pullman ZamZam Makkah: Best staff - See 1,766 traveler reviews, 840 candid photos, and great deals for Pullman ZamZam Makkah at Tripadvisor. Mouse the duty manager who offered solutions and alternatives. Sincerely, Ahmed BADR Director of Quality and Guest Experience H6036-QM@ACCOR.COM. Own or manage this property? Luxury-minded guests enjoy the breakfast. Sincerely, Ahmed BADR Director of Quality and Guest Experience H6036-QM@ACCOR.COM, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Great Mosque of Mecca - Masjid al-Haram. Indeed, all negative points you have mentioned in your comments is clearly understood and please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. Pullman ZamZam Makkah, Mecca: See 1,766 traveller reviews, 840 photos, and cheap rates for Pullman ZamZam Makkah, ranked #13 of 635 hotels in Mecca and rated 4 of 5 at Tripadvisor. Pores: - Nice location and view - Friendly and helpful staff starts with Mr. Ahmad Badr pre-arrival call through Receptionist Meshal Cones: - Small suites - Food quality requires improvement - Suite and Bathroom cleanness require serious attention - Bad odor in the suite - Some lights and A.C. controllers don’t work - Over consumed furniture - Difficult car accessibility around weekend checkout times, become impossible around Jomaa prayer time - Most expensive parking fees in Makkah SAR 230 ($+62) per day which wasn’t mentioned AT ALL! I came to Mecca to perform umrah and booked two nights at the Pullman Zamzam Hotel in Mecca, the warm welcome from the hotel staff, the wonderful service, the cleanliness of the rooms, the constant sterilization and the delicious food enveloped, made my trip special and easy. ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. Car park is SAR 287 per night, while in Rayhanna is SAR 100 and Raffle is free. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact us while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do hope that you will look upon this breakdown in service as a one-off and not indicative of the customer care we wish to provide at all times. Top room amenities include air conditioning, a flat screen TV, and a dining area. ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. Claim your listing for free to respond to reviews, update your profile and much more. Please be assured that your comments have been reviewed with the management team and expected service procedures have been reinforced. Thanks to everyone at the Pullman Zamzam Hotel. I hope those remarks are taken seriously to keep the guests and save the reputation of the place and brand name. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Does Pullman ZamZam Makkah offer any business services? Therefore your feedback is very invaluable to us. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba. Dear Mr. Saneer, As Salamu Alikom Wa Rahmatu Allah Wish you an accepted UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah, We are happy that you found our location is convenient for your stay as well as our services. The accommodation is 400 metres from … Taxes and fees that are shown are estimates only. View deals for Hotel Pullman ZamZam Makkah, including fully refundable rates with free cancellation. I asked for refund for the difference of unseen Kaaba; he could not help in spite of admitting that Kaaba was obscured because the room is registered as Kaaba viewing. ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. Room 2007 Best regards, Athar Khan 0547311065, Dear Mr. Athar, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciate your positive review and comments regarding your stay at the Zamzam Pullman Makkah. Carpet and Toilet fittings needs to be replaced as they are old. Is parking available at Pullman ZamZam Makkah? Ratings: Staff [8.6] - Cleanliness [7] - Location [7.6] I won't forget you, Dear Mr. Fahad, As Salamu Alikom Wa Rahmatu Allah We Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciate your positive review and comments regarding your stay at the Zamzam Pullman Makkah. Book Pullman ZamZam Makkah, Mecca on Tripadvisor: See 1,757 traveller reviews, 838 candid photos, and great deals for Pullman ZamZam Makkah, ranked … It is always a pleasure to receive positive feedback. Claim your listing for free to respond to reviews, update your profile and much more. Dear Valued Guest, As Salamu Alikom Wa Rahmatu Allah We Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciate your positive review and comments regarding your stay at the Zamzam Pullman Makkah. Thank you again for sharing your experience, and we promise you to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact us while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. This is the version of our website addressed to speakers of English in the United States. Many travelers enjoy visiting Kaaba (0.3 miles). Meanwhile, We do apologize for any inconveniences may be caused during your stay, Indeed your comments in regards to the parking and room have been shared with the concerned department to rectify any shortfalls in service and expected service procedures will be reinforced as such this feedback is invaluable to continuously improve the quality of our services. ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. Once again thank you and hoping to welcome you back at ZamZam Pullman and having the chance to better meet your expectations in the future, we promise to do our best and take the necessary arrangements to make your next stay a memorable one Insha'Allah. One bed room had non functioning ceiling light. In the first Instant I would like to sincerely apologies for the shortfall in the standard of service you have received during your stay, we genuinely regret those occasions when the service does not meet expectations of our guests. Everything is great location, cleanliness, hospitality, staff, etc. Check all reviews, photos, contact number & address of Hotel Pullman ZamZam Makkah, Mecca and Free cancellation of Hotel. Yes, dry cleaning and laundry service are offered to guests. It is always a pleasure to receive positive feedback. Read 16558 verified reviews from real guests of Pullman ZamZam Makkah in Makkah, rated 7.4 out of 10 by Booking.com guests. Which languages are spoken by the staff at Pullman ZamZam Makkah? Are there any historical sites close to Pullman ZamZam Makkah? Select Comfort beds feature Egyptian cotton sheets and premium bedding. Ratings: Staff [8.6] - Cleanliness [7] - Location [7.6] Sincerely, Ahmed BADR Director of Quality and Guest Experience H6036-QM@ACCOR.COM, Professional staff well behaved take care the guest, received pre arrival call by Mr. Ahmad Badr he is giving us great service really appreciated and remarkable. The staff speaks multiple languages, including English, French, Hindi, Arabic, Indonesian, and Finnish. ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This new 5-star hotel is a few minutes’ walk to Al-Masjid an-Nabawi, where visitors can pray in the Holy Rawdah. in the room!!! Dear Mr Medhat, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah. Conveniently located restaurants include Albaik, The Oasis, and Al Tazaj. I was met by Mr. Ahmed Badr the customer relations supervisor who facilitated all the matter. Accommodations offer separate dining areas and include desks. Indeed, all negative comments you have mentioned is clearly understood and please be assured that this is not a true reflection of the high standards we strive to provide for all our guests at ZamZam Pullman. What food & drink options are available at Pullman ZamZam Makkah? I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will share your review with our team. Special thanks to Mr. Shakir Restaurant Manager for delivering wholesome breakfast at Room with added items for kids since the Buffet was not open still, Dear Mr Quraishi, As Salamu Alikom Wa Rahmatu Allah Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciates your positive review and comments regarding your stay at the Zamzam Pullman Makkah. 32-inch flat-screen televisions come with premium satellite channels. Hotel Pullman ZamZam Makkah offers 1315 accommodations with minibars and safes. I will share your review with our team. Great Mosque of Mecca is minutes away. There are more places to choose from in the Mecca area. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Yes, guests often enjoy the city view available here. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Review collected in partnership with Accorhotels.com, Response from Ahmed BADR, Guest Services / Front Office at Pullman ZamZam Makkah. ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. He agreed and apologized for all our remarks. Which room amenities are available at Pullman ZamZam Makkah? Breakfast was good and service of Mr. Farooq was good. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Own or manage this property? It is always a pleasure to receive positive feedback. Either to pick your grocery from Bin Dawood downstairs   or there is a single shop undergrounds where you can get eggs, cheese sandwiches or full meals 24/24 hours. Meanwhile, We do apologize for any inconveniences may be caused during your stay, Indeed your comments in regards to the parking and room have been shared with the concerned department to rectify any shortfalls in service and expected service procedures will be reinforced as such this feedback is invaluable to continuously improve the quality of our services. Minor things has changed from the usual care they afford. I booked online, as Accor member;  a presidential suite with 2 bedrooms, 2 bathrooms and spacious living area with what supposed to be Kaaba view for which I paid extra SR 200/ night to enjoy the view which was unfortunately masked by the very dirty glass and big operating cranes and other machineries which obscured the view. My wife asked for Cappuccino but was denied; not available. Abraj Al Bait Complex King Abdel Aziz Endowment, Mecca 21955 Saudi Arabia. Sincerely, Ahmed BADR Director of Quality and Guest Experience H6036-QM@ACCOR.COM, The Hotel has a good view to Alkaaba, very clean hotel, hygienic , staff are very helpful, I really Enjoyed my stay in this Hotel and I’d be happy to stay there again. What are some of the property amenities at Pullman ZamZam Makkah? Luckily, I got help from Mr. Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet. Rates from R379. The venue was opened in 2006. Thank you again for sharing your experience, Meanwhile Please don’t hesitate to contact us while reserving for your next stay in order to take the necessary arrangements and make your upcoming stay a memorable one Insha’Allah. Compare prices and find the best deal for the Pullman Zamzam Makkah. Priceline™ Guest Score [7.3 Good] 【 Pullman ZamZam Makkah Reviews 】 Read reviews by verified guests of Pullman ZamZam Makkah in Makkah. Dear Mr Ahmed, As Salamu Alikom Wa Rahmatu Allah Wish you an accepted UMRAH and may Allah accept all your good deeds, Thank you for taking the time to share with us your experience at Zamzam Pullman Makkah, We are happy that you found our location is convenient for your stay. Priceline™ Guest Score [7.3 Good] 【 Pullman ZamZam Makkah Reviews 】 Read reviews by verified guests of Pullman ZamZam Makkah in Makkah. Overall , it was an excellent residence as they always do in Pullman Zamzam !! Wifi sometimes not good. I will share your review with our team. Which popular attractions are close to Pullman ZamZam Makkah? Please see our partners for more details. Inside this hotel you won’t need to get out everything is available the hotel is inside the Haram so you just take the elevator to be directly in AlHaram, Dear Mr. Hisham, As Salamu Alikom Wa Rahmatu Allah We Wish you an acceptable UMRAH and may Allah accept all your good deeds, We are really delighted that you have enjoyed your stay with us and we much appreciate your positive review and comments regarding your stay at the Zamzam Pullman Makkah. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. See more questions & answers about this hotel from the Tripadvisor community. It is always a pleasure to receive positive feedback. Pullman ZamZam Makkah: Project Engineer - See 1,776 traveler reviews, 841 candid photos, and great deals for Pullman ZamZam Makkah at Tripadvisor. The room i booked was Executive Suit Kaaba View but i didnt get the view which was shown in the picture, but i i think the view i got was Partially Kaaba view and the carpet of the room was not clean. Only one tea bag. He is very cooperative and flexible and asset of Pullman Zamzam hotel Makkah. We will share your review with our team. Sincerely, Ahmed BADR Director of Quality and Guest Experience H6036-QM@ACCOR.COM, “An Excellent Hostility at unusual circumstances “. ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. 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